Privacy

Sacred Essence is fully committed to the privacy of our customers. The latest GDPR update May 2018 is helping to stop those that sell and move data.

Information that we collect

We need to ask for and store your personal information for the legitimate intent to fulfil our contractual obligation of sending you the communication about your transactions on our website or to fulfil our support contracts. Your information is retained in our system until you ask for its deletion, or, we find it irrelevant for the purpose of this application. We collect information to provide better services to our users. For example; many of our services require personal information, such as your name, email address or telephone number to store with your account. For more information about how you can access, manage or delete information associated with your account, contact us via email. info@sacredessence.co.uk

You can access our website and browse products and services without disclosing your personal details. The personal data you volunteer only happens if you agree to join our newsletter subscription or purchase products from us. We process your order using the details provided to give an efficient and speedy service. The type of information we collect about you will include your name, address, phone number and email address, payment details are the responsibility of the payment provider.

GDPR (General data protection regulation) Updates General data protection regulation is a legal framework that sets out the guidelines for the collection and processing of data information of individuals within the EU. The framework comes into action on the 25th May 2018.

Reviews Platform - Feefo

Continued success and feed back has been important to us. We use Feefo who are a top end reviews platform that may send an invitation to share any feed back and reviews you have with them for us, this information is gathered simply for a review that is offered by yourself. This can be removed at anytime contacting us via email stating the name and email address.

Feefo are GDPR compliant company. They receive basic information such as email address, name and products purchased, they are a closed platform for those that have placed an order can comment. No personal details are shown. 

Please note this can only be instigated by an individual who has received an email from them. UN-replied emails are deleted.

Newsletters and Marketing

We send infrequent and sometimes monthly newsletters. These have offers and general product insights. This can only happen if an individual opts for (subscribes) to a newsletter. We use only GDPR compliant approved consultants like Mail Chimp. We share information like email address and first and last name with them to allow their system to send the newsletter from us.

If at any time you wish to be UN-SUBSCRIBED then a link will be present to do this in all emails. You can also email us requesting stopping any newsletter marketing stating the email address required to be removed.

Google User & Event Data

All User Event Data collected is retained for analysis only by Google. The data has no personal information except for recording a user's journey through the website.

Use of cookies

This site uses cookies to identify your preferences and to help with the security of your shopping basket. No personal information is available to us from the use of cookies. (a cookie is a tiny text file stored on your computer)

If a customer further more wishes any data including all account and order history to be deleted and removed this can be requested by email and will be confirmed done within 24 hours. Contact US

Payment Gateways

All on-line payments for orders are powered and made via Barclaycard or Paypal. They are two of the leading payment service providers. They use a highly regarded encryption technology to ensure a completely safe and secure shopping environment. We have cookies that store information about your account data you save with them on our site. This can be removed at any time the information is controlled by the customer at the time of order.

Sacred Essence do not store, track or keep any of your payment details our payment gateways responsibility is to provide a safe secure environment to do this. This means the customer can have peace of mind when purchasing online without their payment details and personal information being compromised.

All our employees and data processors, payment provider and Visual Soft - (design and maintenance company) have access to and are associated with the processing of personal data, they are required to respect the confidentiality of our customers personal data at all times. They are all GDPR compliant.

For any questions or queries please: info@sacredessence.co.uk

 

Top