Privacy Policy
Sacred Essence is fully committed to the privacy of our customers. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sacredessence.co.uk (the “Site”)
Information we collect
When you visit the Site, we automatically collect certain information about the device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what website or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as “Device Information”.
We collect Device information using the following technologies:
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address and telephone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging shipping, providing you with order confirmations and product review requests). Additionally, we use this Order Information to:
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimise our Site (for example, for generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).
Sharing Personal Information
We in some instances share your information ‘WHEN’ we have had an authority/request to receive newsletters updates and to be able to fulfil orders only. These are not passed outside of a very close knit chain. Visualsoft are the website platform provider that offer a closed platform solution which is extremely secure. At no point do details get passed on or sold. No detail is shared if you have not subscribed to a newsletter service. At any point this can be stopped and data removed.
Without cookies and analytics you generally cannot place a successful order as all of this is required.
Our newsletter service is an informative newsletter that is sent anything unto 1-2 a month and some months none. This is informed of articles and ideas on gifts or sales.
Payment Gateways
All on-line payments for orders are powered and made via Izettle, Barclaycard or Paypal. They are all leading payment service providers. They use a highly regarded encryption technology to ensure a completely safe and secure shopping environment.
Sacred Essence do not store, track or keep any of your payment details our payment gateways responsibility is to provide a safe secure environment to do this. This means the customer can have peace of mind when purchasing online without their payment details and personal information being compromised.
Your Rights
If you are a UK, European & International resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this rights please contact us on the details below.
Also, note that we are processing your information in order to fulfil orders / contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States.
You have the right to withdraw consent to us using your personal information for any of the purposes mentioned in this document. To do this please use the contact details below.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will delete all customer information upon request within 30 days of you asking us to do so.
Changes
We may update this Privacy Policy from time to time in order to reflect for example, changes to our practices or other operational, legal or regulatory reasons.
Contact Us
For additional information, if you have any questions please contact us by email at info@sacredessence.co.uk or by mailing using the details below:
Sacred Essence
Unit 4B Lake Road,
Coniston,
Cumbria.
LA21 8EW.