Privacy Policy

Privacy Policy

Sacred Essence is fully committed to the privacy of our customers. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sacredessence.co.uk (the “Site”)

Information we collect

When you visit the Site, we automatically collect certain information about the device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what website or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as “Device Information”.

We collect Device information using the following technologies:

• Cookies - These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them [lease visit http:/www.allaboutcookies.org
• Log Files - These track actions occurring on the Site, collect data including your IP address, browser type, Internet Service Provider, referring/exit pages and time/date stamps.
• Web beacons - These “tags” and “pixels” are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address and telephone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging shipping, providing you with order confirmations and product review requests). Additionally, we use this Order Information to:

• Communicate with you
• Screen our orders for potential risk or fraud
• When in line with the preferences you have shared with us, provide you with information, newsletters or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimise our Site (for example, for generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).

Sharing Personal Information

We in some instances share your information ‘WHEN’ we have had an authority/request to receive newsletters updates and to be able to fulfil orders only. These are not passed outside of a very close knit chain. Visualsoft are the website platform provider that offer a closed platform solution which is extremely secure. At no point do details get passed on or sold. No detail is shared if you have not subscribed to a newsletter service. At any point this can be stopped and data removed.

Without cookies and analytics you generally cannot place a successful order as all of this is required.

Our newsletter service is an informative newsletter that is sent anything unto 1-2 a month and some months none. This is informed of articles and ideas on gifts or sales.

• Visualsoft - We use this professional marketing company to manage and hold information for us. They use a secure system that does not disclose information to any third Parties.- You can read more about how Visualsoft uses your personal information here: https://visualsoft-site.s3-eu-west-1.amazonaws.com/website_2020/pdf/Privacy-Policy.pdf?mtime=20210528122400
• Amazon and Ebay - Some customers buy products from us via Amazon or Ebay and therefore they share customer information with us. Please check the following links for further information: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ https://www.ebay.com/help/policies/member-behaviour-policies/user-privacy-notice-privacy-policy?id=4260
• Google Analytics - This helps us to understand how our customers use the Site. This does use personal data., EG name and address, simply how the site is navigated. You can read more about how Google uses your Personal Information here: https://tools.google.com/dlpage/gaoptout.
• Feefo - The review platform may send an invitation to share any feed back and reviews you have with them for us, this information is gathered simply for a review that is offered by yourself. This can be removed at any-time contacting us via email stating the name and email address. They receive basic information such as email address, name and products purchased, they are a closed platform for those that have placed an order can comment. You can read more about how Feefo uses your personal Information here: https://www.feefo.com/en/business/privacy-policy Lastly, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• All the above are GDPR compliant companies.

Payment Gateways

All on-line payments for orders are powered and made via Izettle, Barclaycard or Paypal. They are all leading payment service providers. They use a highly regarded encryption technology to ensure a completely safe and secure shopping environment.

Sacred Essence do not store, track or keep any of your payment details our payment gateways responsibility is to provide a safe secure environment to do this. This means the customer can have peace of mind when purchasing online without their payment details and personal information being compromised.

Your Rights

If you are a UK, European & International resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this rights please contact us on the details below.

Also, note that we are processing your information in order to fulfil orders / contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside of Europe, including to Canada and the United States.

You have the right to withdraw consent to us using your personal information for any of the purposes mentioned in this document. To do this please use the contact details below.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will delete all customer information upon request within 30 days of you asking us to do so.

Changes

We may update this Privacy Policy from time to time in order to reflect for example, changes to our practices or other operational, legal or regulatory reasons.

Contact Us

For additional information, if you have any questions please contact us by email at info@sacredessence.co.uk or by mailing using the details below:

Sacred Essence

Unit 4B Lake Road,

Coniston,

Cumbria.

LA21 8EW.