European and International Customers may experience some delays due to Customs Checks; unfortunately this is out of our control.
****CUSTOMERS ARE REMINDED to track their parcels. Details are sent in the confirmed shipping email***
|Royal Mail Standard Delivery (7 Days)||1g - 69g||70g - 499g||300g - 2kg||2kg-2.4kg||2.4kg-8kg 8kg -25kg|
|Northern Ireland||£1.99||£2.99||£3.75||£3.99||£11.99 £19.99|
|Royal Mail 48 Tracked (2-3 Days)||1g - 2.4kg||2.4kg- 8kg- 25kg||Every Additional 25kg|
|Northern Ireland||£3.99||£13.99 £21.99||+ £17.99|
|Royal Mail Tracked 24 Tracked (1-2 Days)||1g - 2.4kg||2.4kg - 25kg||Every Additional 25kg|
|RM Special Delivery Next Day (MON-FRI) 3pm Cut Off||1g - 500g||500g - 1kg||1kg - 2kg||2kg-10kg|
|Northern Ireland & Channel Islands||N/A||N/A||N/A||N/A|
|RM Special Delivery (SATURDAY) 3pm Cut Off ||1g - 500g||500g - 1kg||1kg-2kg||2kg - 10kg||Every Additional 2kg|
Northern Ireland & Channel Islands
|Parcel Force Courier Express 24 (MON-FRI)||1g - 2kg||2kg - 25kg|
|Parcel Force (Saturday)||1g - 2kg||2kg - 25kg|
|Northern Ireland & Channel Islands||N/A||N/A|
Orders placed by 3pm will be processed and dispatched via the appropriate delivery method that day.
Free Delivery on any applicable 'Orders' that are returned will incur the shipping fee to be paid and any collection cost.
Scottish Highlands and Out-lying Isles: even when upgrading the service delivery time remains 48hrs with priority set to improve if possible.
We regularly check order postage costs and actual charges made. We in some instances can ship via an alternative courier and would pass back the savings. Our wish is to simply cover the cost of charges incurred offering the best option for your goods to arrive.
Please use the Notes / Delivery Notes section in the shopping basket to inform us of any special delivery requirements or requests. Email is a quick and seamless way to contact us to check or amend an order.
Orders should be sent to an address that has someone available to sign and take hold of the goods. Otherwise, items will generally not be left unless a disclaimer has been agreed upon or a safe location has been advised by yourself. Customers requesting deliveries to be left UN-attended in a safe or chosen location do so at their ‘own risk’. We may not agree to refund or replace undelivered items in these circumstances.
It is the customer's responsibility to track parcels and notify us of any late or failed deliveries within 7 days. Tracking details are always emailed to the customer when the order is shipped.
Missing Parcels, Items Missing or Damaged:
In rare occasions, our packing team sometimes send items separately, if an item is thought to be short delivered or damaged please notify us with details immediately or within 7 working days via email. In very rare instances where delivery is not received, we are asked to wait 28 days. In the event that an item has gone on a detour, we will discuss with you other options available.
4B Lake Road Business Park
UK T: 0845 094 9527 (National low rate number charged 0-7p per minute)
UK T: 015394 22090 (Geographical number charged from 0-13p per minute)
INT T: 00 44 845 094 9527 or 00 44 15394 22090