BE ADVISED YOU WILL HAVE DELAYS ON PARCELS in the UK, Europe & Rest of the World. Tracking will update but may seen vague to begin with. CUSTOMERS ARE REMINDED to track there parcels. Details are sent in the confirmed shipping email.
Upgraded services will be given priority but may not arrive as advised. This is out of our control.
We thank you for your patience and trust that we recover in a way that supports our being in balance with nature.
CONISTON Shop Showroom - Lake District
Order Processing, Delivery, Courier Methods & Costs:
Orders placed before 11 am (Mon - Fri) are processed the same day after 11 am are processed the following day. If we cannot meet a quoted delivery time you will be notified by telephone or email. Scottish Highlands and Out-lying Isles, in some instances only offer a standard service that cannot be increased by an extra day regardless of choosing an upgrade option.
We regularly check order postage costs and actual charges made. Our wish is to simply cover the cost of charges incurred offering the best and safest option for your goods to arrive, this is the reason why we have chosen to charge by weight. UK deliveries are normally shipped via Royal Mail or Parcel Force.
Please use the Notes / Delivery Notes section in the shopping basket to inform us of any special delivery requirements or requests. Email is a quick and seamless way to contact us to check or amend an order.
Orders should be sent to an address that has someone available to sign and take hold of the goods. Otherwise, items will generally not be left unless a disclaimer has been agreed upon or a safe location has been advised for the items to be left. Customers requesting deliveries to be left UN-attended in a safe or chosen location do so at their ‘own risk’. We may not agree to refund or replace undelivered items in these circumstances.
Estimated time of arrival is given at the time of order followed by order confirmation and updated order notifications which will always be sent via email. If these are not received either check your junk/spam mail or email us with details so we can check for you. It is the customer's responsibility to track parcels and notify us of any late or failed deliveries within 7 days using the tracking details that are sent confirming the parcel has been shipped.
|Royal Mail Standard Delivery 7 Days||1g - 49g||50g - 400g||400 - 2.39kg||2.4kg-25kg|
|Northern Ireland & Channel Islands||£2.99||£2.99||£3.99||£14.99|
|Royal Mail 48 Tracked 2-3 Days||1g - 49g 50g - 2.3kg||2.3kg - 25kg||Every Additional 25kg|
|UK||£2.99 £3.99||£8.50||+ £8.50|
|Northern Ireland & Channel Islands||£3.99 £4.99||£14.99||+ £19.99|
|Royal Mail Tracked 24 Tracked 1-2 Days (EXC. Saturdays)||1g-49g 50g-2.3kg||2kg - 25kg||Every Additional 25kg|
|UK||£3.99 £4.99||£8.99||+ £8.99|
|Northern Ireland & Channel Islands||£4.99 £5.99||£14.99||+ £19.99|
|Royal Mail Special Delivery Next Day (INC. Saturdays) 1 pm Cut Off||1g - 500g||500g - 1kg||1kg - 2kg||Every Additional 2kg|
|Northern Ireland & Channel Islands||£9.99||£10.99||£19.99||+ £19.99|
|Royal Mail Special Delivery - Saturday Delivery||1g - 500g||500g - 1kg||1kg - 25kg||Every Additional 25kg|
|Northern Ireland & Channel Islands||£13.50||£14.50||£40.99||+ £40.99|
|Parcel Force Courier Next Day (Exc. Saturdays)||1g - 2kg||2kg - 25kg|
|Northern Ireland & Channel Islands||£19.99||+ £19.99|
|Parcel Force Saturday Delivery||1g - 2kg||2kg - 25kg|
|Northern Ireland & Channel Islands||£40.99||+ £40.99|
Missing Parcels, Items Missing or Damaged:
In rare occasions, our packing team sometimes send items separately, if an item is thought to be short delivered or damaged please notify us with details immediately or within 7 working days via email. We will arrange for the appropriate action to resolve this. In very rare instances where delivery is not received, we are asked to wait 28 days. In the event that an item has gone on a detour, we will discuss with you other options available.
4B Lake Road Business Park
UK T: 0845 094 9527 (National low rate number charged 0-7p per minute)
UK T: 015394 22090 (Geographical number charged from 0-13p per minute)
INT T: 00 44 845 094 9527 or 00 44 15394 22090