UK Delivery & Returns

March 2021

European and International Customers may experience some delays due to Customs Checks; unfortunately this is out of our control.

***Web Shop dispatching as usual***Lake District Shop is looking forward to reopening on 12th April (Click and Collect is available)

****CUSTOMERS ARE REMINDED to track their parcels. Details are sent in the confirmed shipping email***

UK Delivery Rates

Orders placed by 3pm will be processed and dispatched via the appropriate delivery method that day.

Scottish Highlands and Out-lying Isles: even when upgrading the service delivery time remains 48hrs with priority set to improve if possible.

Shipping Costs

We regularly check order postage costs and actual charges made. We in some instances can ship via an alternative courier and would pass back the savings. Our wish is to simply cover the cost of charges incurred offering the best option for your goods to arrive.

Please use the Notes / Delivery Notes section in the shopping basket to inform us of any special delivery requirements or requests. Email is a quick and seamless way to contact us to check or amend an order.

Orders should be sent to an address that has someone available to sign and take hold of the goods. Otherwise, items will generally not be left unless a disclaimer has been agreed upon or a safe location has been advised by yourself. Customers requesting deliveries to be left UN-attended in a safe or chosen location do so at their ‘own risk’. We may not agree to refund or replace undelivered items in these circumstances.

Tracking

It is the customer's responsibility to track parcels and notify us of any late or failed deliveries within 7 days. Tracking details are always emailed to the customer when the order is shipped.

Missing Parcels, Items Missing or Damaged:

In rare occasions, our packing team sometimes send items separately, if an item is thought to be short delivered or damaged please notify us with details immediately or within 7 working days via email. In very rare instances where delivery is not received, we are asked to wait 28 days. In the event that an item has gone on a detour, we will discuss with you other options available.

30 day Returns Policy & Information:

1. In the first instance please notify us in writing within 7 days of receiving your item of any issues that you are unhappy with.
2. Customers have up to 7 days to advise us of any shortages or breakages.
3. If an item is not to your satisfaction, it can be returned and refunded taking into account any paid delivery costs.
4. Damaged or faulty products will be replaced at our cost but evidence must be shown at the time of notice. This can be done returning the complete parcel with any damaged packaging and goods.  We also advise taking pictures that can be emailed directly when notifying us for simplicity.
5. Incorrect ordering of goods or cancellation is subject to the delivery and return costs paid by the customer.
6. UK customers can request for a pre-paid returns label. This is normally at a lower cost than your local Post Office. This is charged at cost unless the responsibility is ours.
7. Once the item has been used or seals broken we cannot accept an item back.
8. In the case of agreed refunds: On receipt of these, a refund will be made immediately. This can take up to 28 days to show on your statements.

Return Address:

Sacred Essence

4B Lake Road Business Park

Coniston

Cumbria

LA21 8EW

United Kingdom

UK T: 0845 094 9527 (National low rate number charged 0-7p per minute)

UK T: 015394 22090 (Geographical number charged from 0-13p per minute)

INT T: 00 44 845 094 9527 or 00 44 15394 22090