Order Cancellations:
Orders are processed and dispatched each day before 3.30pm. If we are unable to cancel or amend an order due to dispatched, a customer has two options;
- Customer refuses delivery and the item is returned to us
- Alternatively paying for the shipping cost and returning the order to to our warehouse
On confirmation of the returned order received back undamaged, a refund will be made excluding shipping costs.
30 Day Returns Policy
Return shipping costs are at the customer's expense unless otherwise agreed. As soon as we receive the products back, a 100% product refund is made.
Order Errors and Change of Address
Please notify us ASAP with any order amendments including any invoice or delivery address changes. We endeavour to make immediate changes unless an order has been dispatched.
Faulty Item or Damaged Package Contents
- Customers are requested to report shortages or breakages within 7 days of receipt, providing pictures of the package outer, inner contents, along with a detailed description.
- Unwanted items can be returned for a refund, considering any paid delivery costs to ship and return item.
- Damaged or faulty products will be replaced at our cost with evidence shown at the time of delivery.
- Incorrect ordering or cancellation incurs delivery and return costs paid by the customer.
- UK customers can request a pre-paid returns label, usually at a lower cost than the local Post Office.
- The cost is charged unless the responsibility is ours.
- Once used or seals are broken, we cannot accept the item back.
- Agreed refunds: On receipt, a refund will be made immediately, taking up to 7 days to reflect in the payment method.
